FREQUENTLY ASKED QUESTIONS
Do You Stock Your Products or Dropship?
We are not a dropshipping company. All jewellery is personally inspected, hand-packaged and dispatched by our team from our Warwickshire showroom to ensure quality and authenticity.
Is Your Jewellery Genuine?
Absolutely. Our collections include hallmarked gold and authentic British sterling silver, along with selected high-clarity gemstones. Certificates of authenticity are provided where applicable.
How Will My Order Be Packaged?
Each item is carefully placed in a branded jewellery box or pouch and shipped in protective packaging, making it ideal for gifting or personal keepsakes.
ORDERING & PAYMENTS
How Do I Place an Order?
You can place an order directly through our website by selecting your chosen jewellery, adding it to your shopping cart and proceeding to our secure checkout.
What Payment Methods Do You Accept?
We accept major credit and debit cards, along with other secure payment options available at checkout.
All payments are processed securely through our approved payment providers.
Can I Modify or Cancel My Order After Placing It?
If you need to modify or cancel your order, please contact us at info@thomasedwardjewellers.com as soon as possible.
Once an order has been dispatched, we may be unable to make changes. Your statutory cancellation rights remain unaffected.
SHIPPING & DELIVERY
What Shipping Options Do You Offer?
We offer reliable UK delivery and shipping to selected international destinations.
Available delivery options, shipping costs and estimated delivery times are displayed at checkout.
When Will My Order Be Dispatched?
Orders are normally processed and prepared for dispatch within 2–3 working days.
Orders placed after 2 PM (UK time), during weekends or on bank holidays will normally begin processing on the next working day.
Personalised or custom-made jewellery may require additional processing time.
How Can I Track My Order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Do You Ship Internationally?
Yes. International shipping is available to selected destinations.
Delivery times and shipping costs vary depending on your location and are displayed at checkout.
For further information, please refer to our Delivery & Shipping Policy.
RETURNS & REFUNDS
What Is Your Returns Policy?
We offer a 30-day returns policy for eligible items, subject to our Returns & Refunds Policy.
Returned jewellery must meet the applicable return conditions.
Your statutory consumer rights remain unaffected.
How Do I Return an Item?
To request a return:
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Email info@thomasedwardjewellers.com with your order number and reason for return.
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Securely package your jewellery and include your order confirmation.
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Send your return to our address:
Thomas Edward Jewellers Limited
Jewel House, Tenlons Road
Nuneaton, Warwickshire
CV10 7HW
United Kingdom
We recommend using a tracked and insured postal service when returning jewellery.
How Long Does It Take to Process My Refund?
Once we receive and inspect your return, we aim to process approved refunds within 1–3 business days.
Refunds are issued through the original payment method, subject to applicable statutory refund deadlines.
Are Any Items Non-Returnable?
Certain products are excluded from our additional change-of-mind returns policy, including:
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Personalised, engraved or custom-made jewellery
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Earrings
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Gift cards or vouchers
Any applicable statutory cancellation exceptions and consumer rights remain unaffected.
For complete details, please refer to our Returns & Refunds Policy.
Do I Have to Pay for Return Shipping?
Customers are generally responsible for return postage costs for change-of-mind returns where this has been communicated before purchase.
If an item is faulty or incorrect, we will cover reasonable return shipping costs where required by law.
PRODUCTS & WARRANTY
Do Your Jewellery Items Come With a Warranty?
Yes. Our jewellery comes with a 12-month warranty covering manufacturing defects.
This warranty does not cover normal wear and tear, accidental damage or misuse.
Your statutory consumer rights remain unaffected.
What Materials Are Used in Your Jewellery?
Our collections feature sterling silver, gold, platinum and selected precious gemstones.
Each product description provides information about the materials, dimensions and specifications of the jewellery.
Do You Offer Resizing Services?
Yes. We offer ring resizing services for an additional fee, subject to the design and suitability of the jewellery.
Please contact info@thomasedwardjewellers.com for further information.
BUY NOW, PAY LATER
Do You Offer Buy Now, Pay Later?
Buy Now, Pay Later options may be available through supported payment providers.
Available options will be displayed at checkout, subject to eligibility and provider terms.
Can I Return an Item Purchased Using Buy Now, Pay Later?
Yes. Eligible purchases made using Buy Now, Pay Later services follow our standard Returns & Refunds Policy.
Any approved refund will be processed through the original payment provider, which may adjust your remaining instalments accordingly.
CONTACT US
If you have any further questions about our jewellery, orders, delivery or returns, our team will be happy to assist you.
Thomas Edward Jewellers Limited
Email: info@thomasedwardjewellers.com
Telephone: +44 7305643779
Address: Jewel House, Tenlons Road, Nuneaton, Warwickshire, CV10 7HW, United Kingdom
Website: thomasedwardjewellers.com