Shipping And Delivery

DELIVERY & SHIPPING POLICY

Thomas Edward Jewellers Limited offers secure and reliable delivery services throughout the United Kingdom and to selected international destinations.

We take great care to ensure that every order is carefully prepared, securely packaged and dispatched using reliable delivery services.

For information regarding returns and refunds, please refer to our Returns & Refunds Policy.

  1. UK Delivery

UK shipping options and applicable delivery charges are displayed at checkout.

Orders are carefully inspected, hand-packaged and prepared for dispatch from our Warwickshire base.

Please allow 2–3 working days for order processing before dispatch.

UK deliveries are sent using tracked services, with a signature required upon delivery where applicable.

Delivery estimates are provided at checkout and may vary depending on the selected delivery service and product availability.

  1. International Shipping

International shipping is available to selected destinations, with available services and charges displayed at checkout.

Shipping costs and estimated delivery times vary depending on the destination and courier service.

International orders are dispatched using tracked delivery services, with signature confirmation where available.

Customs & Import Duties

International customers may be responsible for customs duties, import taxes and additional handling charges imposed by their destination country, where applicable.

These charges are not included in the purchase price unless expressly stated at checkout.

Customs procedures may also affect delivery times.

  1. Order Processing & Dispatch Times

We aim to process and dispatch orders within 2–3 working days.

Orders placed after 2 PM, during weekends or on UK bank holidays will normally begin processing on the next working day.

Custom-made, personalised or engraved jewellery may require additional processing time. Where applicable, this will be communicated before purchase.

Most orders are packed and dispatched from our UK base. Certain products may have different fulfilment arrangements or supplier lead times, which can affect dispatch schedules.

  1. Delivery Terms & Conditions

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

If you are unavailable when delivery is attempted, the courier may leave instructions for redelivery or collection.

We make every reasonable effort to ensure orders arrive within the estimated delivery timeframe.

However, delays may occasionally occur due to courier disruptions, customs procedures, severe weather, public holidays or other circumstances beyond our reasonable control.

If your delivery is delayed, please contact us so we can investigate and provide assistance.

We remain responsible for goods during delivery until they are received by you or a person nominated by you, in accordance with applicable consumer law.

  1. Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

For delivery investigations, we recommend contacting us if an order is delayed beyond:

  • 7 working days for UK deliveries

  • 15 working days for international deliveries

These are recommended contact periods and do not restrict your statutory consumer rights.

If a parcel is confirmed lost in transit, we will arrange an appropriate replacement or refund in accordance with applicable consumer protection legislation.

Where necessary, we will investigate delivery issues directly with the relevant courier.

  1. Delivery Date Estimates

Any delivery date displayed on our Website, including estimated arrival dates, countdown timers or "Order within" messages, is provided as an estimate unless expressly confirmed as a guaranteed delivery date.

Actual processing, dispatch and delivery times may vary depending on:

  • Product availability

  • Supplier lead times

  • Customisation requirements

  • Courier operating schedules

  • Different fulfilment locations

  • Customs procedures for international orders

Some products may be dispatched separately or require additional processing time.

Where a specific delivery date is essential, we recommend contacting us before placing your order so we can confirm availability and suitable delivery options.

Any estimated delivery information does not affect your statutory rights, including applicable rights where goods are delivered late or not delivered.

  1. Contact Us

If you have any questions about shipping, delivery times, tracking information or an existing order, please contact us using the details below.

Thomas Edward Jewellers Limited

Jewel House, Tenlons Road, Nuneaton, CV10 7HW

Email: info@thomasedwardjewellers.com

Telephone: +44 7305643779

Website: thomasedwardjewellers.com

By placing an order through our Website, you acknowledge the delivery arrangements described in this policy, subject to your statutory consumer rights.