Privacy Policy

PRIVACY POLICY

  1. Introduction

Thomas Edward Jewellers Limited (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, thomasedwardjewellers.com (“Website”).

By using our Website, you acknowledge that your personal information may be processed as described in this Privacy Policy. Where consent is required, we will request it separately.

  1. Information We Collect

2.1 Information You Provide

We may collect personal information when you:

  • Place an order

  • Contact us

  • Sign up for newsletters

  • Leave a review or send an enquiry

This includes:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

  • Any other information you choose to provide

2.2 Information Automatically Collected

When you use our Website, we may collect the following information through cookies and tracking technologies:

  • IP address

  • Device type, operating system and browser type

  • Pages visited and time spent on the Website

  • Referrer URL and clickstream data

Please refer to our Cookie Policy for further details about cookies and how to manage your preferences.

2.3 Third-Party Information

We may receive information about you from trusted third-party partners, including:

  • Payment providers such as Shopify Payments, PayPal and other supported payment services

  • Advertising and analytics services such as Google and Meta

  1. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders

  • To manage customer service and respond to enquiries

  • To personalise and improve your shopping experience

  • To send marketing communications where permitted

  • To detect and prevent fraud or security issues

  • To comply with legal obligations, including tax and accounting requirements

  1. Legal Basis for Processing

We process your personal information under the following lawful bases:

  • Contractual necessity – to process and fulfil your purchases

  • Consent – where required for marketing communications and optional tracking technologies

  • Legal obligations – to comply with applicable laws and regulations

  • Legitimate interests – to improve our services, maintain website security and support business operations where these interests are not overridden by your rights

  1. How We Share Your Data

We do not sell or rent your personal information. We may share information with:

  • Trusted service providers, including delivery couriers, payment processors and ecommerce service providers

  • Legal or regulatory authorities when required by law

  • Marketing and analytics partners, including Google Analytics and Meta, where their services are enabled and the necessary privacy requirements are met

Our Website is operated using Shopify, which provides ecommerce infrastructure and related services.

We require service providers processing personal information on our behalf to apply appropriate security and data protection measures.

  1. Data Security

We implement appropriate technical and organisational safeguards to protect your personal information. These include secure connections, access controls and security measures provided by our ecommerce and payment service providers.

However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

  1. Your Rights (UK GDPR)

Subject to applicable data protection laws, you may have the following rights:

  • Access – request a copy of the personal information we hold about you

  • Correction – request corrections to inaccurate or incomplete information

  • Erasure – request deletion of your personal information in certain circumstances

  • Restriction – request limitations on how your information is processed

  • Objection – object to certain types of processing, including direct marketing

  • Data portability – request your information in a structured and commonly used format where applicable

  • Withdraw consent – withdraw consent at any time where processing relies on consent

To exercise any of these rights, please contact us at:

info@thomasedwardjewellers.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

  1. Retention of Your Data

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, tax, accounting and regulatory requirements.

Retention periods may vary depending on the type of information and our legal obligations.

  1. Marketing & Communications

If you choose to receive marketing communications from us, you can unsubscribe at any time by using the unsubscribe option included in our marketing emails or by contacting us directly.

We will only send marketing communications where permitted by applicable law.

  1. Cookies

We use cookies and similar technologies to provide essential website functionality, improve the shopping experience, understand website performance and support advertising activities.

Where required by law, we will obtain your consent before placing non-essential cookies or activating optional tracking technologies.

For more information about how cookies are used and how to manage your preferences, please refer to our Cookie Policy.

  1. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of third-party websites before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements or data processing practices.

Any updates will be published on this page, together with a revised effective date where appropriate.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us using the details below.

Thomas Edward Jewellers Limited

Company Registration Number: 16383522

Jewel House, Tenlons Road, Nuneaton, CV10 7HW

Email: info@thomasedwardjewellers.com

Website: thomasedwardjewellers.com

Telephone: 07305 643 779

Thomas Edward Broadley

Founder