Terms And Conditions

TERMS & CONDITIONS

Third-Party Marketplaces

ThomasEdwardJewellers.com is owned and operated by Thomas Edward Jewellers Limited. Purchases made through third-party marketplaces, including eBay, are subject to the applicable marketplace terms, policies and seller obligations.

Orders placed through third-party marketplaces must be managed through the relevant marketplace and the seller responsible for the transaction.

These website Terms & Conditions apply specifically to purchases completed through ThomasEdwardJewellers.com and do not replace any legal obligations arising from sales made through other platforms.

  1. Introduction

Welcome to Thomas Edward Jewellers Limited (“Company”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website, thomasedwardjewellers.com (“Website”), and your purchase of products and services from us.

By accessing or using our Website, you agree to these Terms & Conditions. If you do not agree, please refrain from using our Website or services.

Our online store is operated using Shopify, which provides the ecommerce platform through which we offer our products and services.

  1. Eligibility

To make purchases through our Website, you must be at least 18 years old or have permission from a parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

  1. Product Information

We strive to ensure that all product descriptions, prices, specifications and images are accurate and up to date. However, occasional errors may occur, and we reserve the right to correct inaccurate information.

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you to offer an appropriate alternative or a full refund.

Jewellery sizes, weights and colours may vary slightly due to manufacturing tolerances, lighting conditions and individual screen settings.

We endeavour to represent all products accurately, including their materials, gemstones, dimensions and finishes.

Nothing in this section affects your statutory rights concerning products that are faulty, misdescribed or not of satisfactory quality.

  1. Pricing & Payment

All prices are displayed in British Pounds Sterling (GBP £) and include VAT where applicable.

We accept secure payment through the payment methods displayed at checkout, which may include:

  • Major credit and debit cards

  • PayPal

  • Supported digital wallets

  • Buy Now, Pay Later services, where available

Available payment methods may vary depending on the customer's location, eligibility and our active payment providers.

Orders must be paid for or authorised through an approved payment arrangement before dispatch.

We reserve the right to decline or cancel orders where payment cannot be authorised or where reasonable fraud prevention concerns arise.

If an order is cancelled after payment has been taken, any refund due will be processed through the original payment method.

  1. Delivery & Shipping

We offer shipping within the United Kingdom and to selected international destinations.

Delivery Timeframes:

  • Standard UK Delivery: 2–4 business days

  • Express UK Delivery: 1–2 business days

  • International Delivery: 5–14 business days, depending on destination

We aim to dispatch orders within 1–2 working days, subject to stock availability and order processing requirements.

Shipping charges and available delivery methods are displayed at checkout.

Please Note:

  • Delivery timeframes are estimates rather than guaranteed arrival dates unless expressly agreed otherwise.

  • Delivery times may be affected by courier delays, public holidays, customs procedures or other circumstances beyond our reasonable control.

  • International customers may be responsible for applicable customs duties, import taxes and local handling charges, where disclosed and applicable.

  • If your order is lost, delayed or damaged during delivery, please contact us so that we can investigate and arrange an appropriate resolution.

We remain responsible for goods during delivery until they are received by you or a person you have nominated, in accordance with applicable consumer law.

  1. Returns & Cancellations

We want every customer to be completely satisfied with their purchase.

6.1 Statutory Cancellation Rights

Under applicable UK consumer protection legislation, customers purchasing eligible products online generally have the right to cancel their order within 14 days of receiving the goods without providing a reason.

To exercise this right, please notify us by email within the applicable cancellation period.

Once cancellation has been communicated, you normally have a further 14 days to return the goods.

Certain exceptions apply, including qualifying personalised or bespoke products and certain sealed products that are unsuitable for return for hygiene reasons once unsealed.

6.2 Standard Returns

In addition to your statutory rights, we offer a 30-day returns policy from the date of delivery for eligible products.

For our additional returns policy, items should be:

  • Unworn and unused, except for reasonable inspection

  • Returned in their original condition

  • Returned with original packaging where reasonably possible

  • Accompanied by proof of purchase

Returns under our additional 30-day policy are subject to the conditions outlined in our Returns & Refunds Policy.

These additional conditions do not restrict your statutory cancellation or consumer rights.

6.3 Non-Returnable Items

Our additional change-of-mind returns policy does not normally cover:

  • Personalised, engraved or bespoke jewellery made to a customer's specifications

  • Earrings and other hygiene-sensitive jewellery where a qualifying hygiene seal has been removed after delivery

Any statutory cancellation exceptions will apply only where legally permitted.

These exclusions do not affect your rights if an item is faulty, damaged, misdescribed or otherwise fails to meet applicable consumer protection requirements.

6.4 Refunds

Once a return has been received and assessed, we aim to initiate approved refunds within 1–3 business days.

Where statutory cancellation rights apply, refunds will be made within the legally required timeframe, including within 14 days of receiving the returned goods or evidence of their return, where applicable.

Refunds will normally be issued to the original payment method. The time taken for funds to appear may depend on your bank or payment provider.

Where legally required, the refund will also include the original standard delivery charge.

6.5 Return Costs

For change-of-mind returns, customers are generally responsible for return postage costs where this has been communicated before purchase.

If goods are faulty, damaged, incorrect or misdescribed, we will meet reasonable return costs where required by law.

Please contact us before returning an item so that we can provide the appropriate return instructions.

  1. Warranty & Repairs

Our jewellery is covered by a 12-month warranty against manufacturing defects from the date of delivery.

This warranty does not cover:

  • Normal wear and tear

  • Accidental damage or misuse

  • Loss or theft

  • Damage caused by unauthorised alterations or improper repairs

If you believe your jewellery has developed a manufacturing defect, please contact us with your order details and a description of the issue.

Repairs outside the warranty period may be available for an additional charge, subject to assessment.

Our warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015 and does not replace or limit those rights.

  1. Buy Now, Pay Later Services

Where available, customers may be offered Buy Now, Pay Later payment options through approved third-party providers.

These services are subject to the individual provider's eligibility requirements, payment schedules and terms and conditions.

By selecting such a payment method, you acknowledge that your payment arrangement is also governed by the relevant provider's agreement.

Late or missed payments may result in fees or other consequences, depending on the provider's terms and applicable law.

For questions about your payment schedule or financing account, please contact the relevant payment provider directly.

For enquiries concerning your jewellery order, please contact Thomas Edward Jewellers Limited.

  1. Intellectual Property

All original content displayed on this Website, including our branding, logos, written materials, product photography, graphics and website content, belongs to Thomas Edward Jewellers Limited or its respective licensors.

Such materials are protected by applicable intellectual property and copyright laws.

You may not reproduce, distribute, commercially exploit or use our protected materials without prior written permission, except where permitted by law.

  1. Limitation of Liability

We take reasonable care to ensure that our Website operates securely and that the products we supply meet applicable legal requirements.

We are not responsible for losses arising from circumstances beyond our reasonable control, except where the law provides otherwise.

Customers with known sensitivities to certain metals or jewellery materials should review product descriptions carefully and contact us if additional information is required.

Nothing in these Terms & Conditions excludes or restricts liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Faulty, misdescribed or unsatisfactory goods

  • Any other liability that cannot legally be excluded or restricted

Your rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation remain unaffected.

  1. Privacy & Cookies

We are committed to protecting your privacy and personal information.

Our Privacy Policy explains how we collect, use, store and protect personal data.

Our Cookie Policy provides further information about the cookies and tracking technologies used on our Website.

Where required by applicable law, consent will be requested before non-essential cookies or tracking technologies are activated.

  1. Third-Party Services

Our Website may use or provide access to third-party services, including payment processors, delivery providers and ecommerce applications.

These providers may operate under their own terms and privacy policies.

We encourage customers to review the relevant terms when using third-party services.

Our use of third-party providers does not remove any statutory responsibilities we owe to customers in connection with their purchases.

  1. Updates to Terms

We may amend these Terms & Conditions from time to time to reflect changes in our operations, services or legal requirements.

Updated terms will be published on this Website.

Any changes will apply prospectively and will not remove contractual or statutory rights arising from orders already accepted.

We encourage customers to review these Terms & Conditions periodically.

  1. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Disputes relating to purchases made through our Website will be subject to the applicable laws and courts of England and Wales, without affecting any mandatory consumer protections or rights to bring proceedings elsewhere that may apply.

  1. Contact Us

If you have any questions regarding these Terms & Conditions, your order or our services, please contact us using the information below.

Thomas Edward Jewellers Limited

Company Registration Number: 16383522

Jewel House, Tenlons Road, Nuneaton, CV10 7HW

Website: thomasedwardjewellers.com

Email: info@thomasedwardjewellers.com

Telephone: 07305 643 779

Thomas Edward Broadley

Founder